Refund policy

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, please review the details below:

Return Period

You may return any item within 14 days of delivery.

How to Request a Return

To begin a return, simply email us with your request. While it's not mandatory, we’d appreciate knowing the reason for your return to help us improve our service.

Conditions for a Full Refund

To be eligible for a full refund:

• The item must not have been treated, altered, or modified in any way.

• Goods must be kept in good condition and returned as they were delivered.

Flat-Packed Items

If your item was delivered flat-packed:

• It must be fully disassembled before returning.

• Please ensure all parts are included and packaged carefully to avoid damage in transit.

Damaged or Used Items

Items returned damaged or showing signs of wear and tear may not be resold as new and could be subject to a reduction in the refund amount.

Booking a Return Collection

You can go online and book a convenient collection date, just as you did when arranging delivery.